cancellation policy

consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed...

you have the right to cancel this contract within fourteen days without giving any reason...
the cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the ordered gear... in order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired...

in order to exercise your right of withdrawal, you must contact us... contact - RAPX c/o HEAVY TRAFFIC UG MARTIN MAGIELKA Alte Hattinger Strasse 11 - 44789 Bochum, Germany martin.magielka@rapx.one +49.160.7167171

if you withdraw from this contract, we have to reimburse you for all payments we have received from you, including delivery costs... immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract... we can refuse the repayment until we have received the ordered gear back...you must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract... please avoid damage and contamination of the product... handle with care...

delivery and shipping conditions - the delivery of the ordered RAPX gear takes place on the dispatch route to the delivery address specified by the customer, unless you come along to pick it up... when processing the transaction, the delivery address specified in the seller's order processing is decisive... it is also possible to pick up your products at our retail location in Bochum... after processing your order we will inform you by email when stuff is ready for pick-up...

if the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller.

there may be also other good reasons to complain and return a product... well, please let us know!

if the purchased item is defective, the provisions of statutory liability for defects apply... sure if you receive a damaged product... if this happens make sure to document this case in the presence of the courier... the customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this... send in pictures and information about the damage and get in touch... we will take care immidiately... we than work with you in direct communication to find the best solution...

but please be very much sure that you really really really want the product before you place the order... we are a very small brand, you know... all cost for returns are borne by the buyer...

you need to understand that these lovely RAPX branded products are mostly unique, at least limited edition products... individually made means also there is no easy exchange into same product different size... anyway we are here to help you...

the risk of loss... all items purchased are made pursuant to a shipment contract... this basically means that the risk of loss and title for such items pass to you, the customer upon our delivery to the carrier.

okay best thing... before you would like to return or cancel an order please get in touch...

contact - RAPX c/o HEAVY TRAFFIC UG MARTIN MAGIELKA Alte Hattinger Strasse 11 - 44789 Bochum, Germany martin.magielka@rapx.one +49.160.7167171